How to Cancel Du Subscription and Etisalat Internet Subscription

In the UAE, residents often use the services of Du or Etisalat, both companies offer internet, mobile, and TV package. Do you want to cancel the subscription of telecommunication providers, but clueless about how to do it. Then do not worry, in this blog, we will discuss in detail how to cancel Du subscription when you no longer need your internet services.

As the cancellation procedure requires multiple steps, it is okay to get confused. Let’s discuss the documents you need to cancel the internet subscription and learn the step-by-step instructions, whether you want to cancel the internet subscription plan of Du/ Etisalat to save money or change service provider.

4 Things to Know Before Cancelling the Subscription

You have to fulfill the few requirements of the services provider to cancel Du subscription. Either Du or Etisalat, both make sure that their clients settle account correctly to avoid future problems and loss. The following are the few points you need to consider for successful cancellation of a subscription.

– Unpaid Bills

To avoid delays, first clear all the pending payments.

This includes clearing any outstanding UAE traffic fines which could complicate your account closure.

– Contract Terms

Verify the duration of your contract. If you want to cancel before the completion of the contract, you may need to pay exit fees.

– Return of Device

You have to return the router or other devices to the services provider if they are part of the package.

– ID Verification

To cancel subscription, ID verification is important and for this purpose, you need Emirates ID.

Step-by-Step Guide for Etisalat Subscription Cancellation

You can use different ways to cancel the Etisalat subscription. You can visit the store, use the app, or contact customer support to cancel your subscription. Let’s discuss the easy steps you need to follow, whether you want to cancel your subscription online or in person.

1. Online cancellation through the Etisalat website or app

Step 1: First, download the app or visit the website.

Step 2: Log in to the website or app.

Step 3: Go to your internet service.

Step 4: Choose the “Cancel Service” or “Unsubscribe” option.

Step 5: Submit your request.

2. Subscription Cancellation through Customer Support

Step 1: To contact Etisalat customer service, dial 101.

Step 2: Verify account information and submit a cancellation request.

3. Directly Go to an Etisalat Store

Step 1: Keep your Emirates ID with you.

Step 2: Request to cancel the Etisalat subscription.

Step 3: Return the devices given by the company for services and clear all the previous bills.

Step-by-Step Instructions for Du Cancellation

To cancel Du services, you can use different methods depending on your preference and circumstances. If you are comfortable with online cancellation, you can avoid the store visit and cancel your Du subscription from the comfort of your home.

If you are not comfortable in using apps or websites, you can simply use the customer support service for cancellation. For your satisfaction, you can even visit the store in person. This guide will help you know the easy steps of all the methods.

1. Du Cancelation Services Online

Step 1: Open the app or website and log in to your Du account.

Step 2: Choose the “Cancel subscription” option given under the services section.

Step 3: To confirm cancellation, follow the instructions.

2. Cancel Du Subscription with Customer Support

Step 1: To contact Du customer service, dial 155.

Step 2: Ask the customer support representative to cancel your Du subscription.

Step 3: Customer support representative confirms your identity and provides guidance about previous bills.

Visit the Du Store (In-person Cancelation)

Step 1: Do not forget to carry your account information and Emirates ID.

Step 2: At the desk, make a cancellation request directly.

Step 3: Pay off your pending bills and return the device or router, if applicable.

Documents Required for Internet Subscription Cancellation

To start the internet subscription cancellation process, identity verification is required by both Du and Etisalat. Let’s discuss the documents you need to cancel your internet subscription without any problem.

• Original Emirates ID is compulsory.
  • If your Emirates ID is expired or about to expire, learn how to renew Emirates ID online before starting the cancellation process.
• A copy of a passport is needed if you are a non-resident.
• The registered phone number or account number is mandatory.

To avoid your request from being denied, make sure your documents are valid and updated.

5 Reasons to Cancel Du/ Etisalat Internet Subscription

You can cancel your internet subscription because of the following common reasons:

• You are moving to a different country or city.
• You want to switch to a better internet plan.
• You are experiencing problems with the current internet services.
• You are staying in UAE for temporary period and it’s about to end.
• You want to reduce your household expenses.

When you know the reason for cancellation, you are more likely to pick the best cancellation option, whether you need to disconnect straight away or want to transfer ownership.

Common Problems of Internet Subscription Cancellation

You may face some common problems while canceling an internet subscription. To avoid the challenges of subscription cancellation, let’s explore these issues and their solutions.

• Du cancellation can be blocked due to pending bills, so to avoid this problem, clear all the previous bills.
• Cancellation of subscription before the completion of the contract is another problem, so you have to pay exit fees to deal with this problem.
• Cancellation can be delayed because of no return of the device, so return any set-top boxes or routers on time if they are included in your plan.
• Incorrect contact information also leads to trouble in cancellations, so to avoid this problem, update your account information.

5 Tips to Make the Cancellation Process Easy and Quick

In this section, we will highlight the tips you can consider to cancel your Du subscription easily and cost-effectively:

• Always verify your contract period before asking for cancellation.
• Save copies of your invoices and receipts for cancellation requests.
• Equipment should be returned on schedule.
• Request a written cancellation confirmation.
• Before canceling entirely, look for the less expensive options.

Other Options to Avoid Complete Cancellation

You can even look for other options instead of cancelling your Etisalat or Du subscription completely. Let’s find out these options so you can take a well-informed decision.

Plan Downgrade to Cut Down Expense

You can opt for a less expensive plan.

Temporary Hold

If you’re travelling, then you can pause your service instead of cancelling it completely.

Ownership Transfer

If you’re moving to another city or country, you can transfer your subscription to someone else.

Cancel Your Internet Subscription with Ease

In the UAE, canceling an internet plan can seem difficult at first, but it’s much simpler once you know how to do it. Gather your official documents, pay off your previous debts, and check your contract period, whether you want to cancel Du subscription or cancel Etisalat subscription. Stores, apps, websites, and customer support helplines all make your cancellation process easy and smooth.

 

FAQs

Q1. Is it possible to terminate a Du membership online?

Yes, you can cancel it directly through the Du mobile website and app.

Q2. What documents do I need to cancel an internet subscription in the UAE?

Your Emirates ID and account information are required. A copy of your passport may be needed as well.

Q3. Does canceling an Etisalat subscription require fees?

Yes, you need to pay exit charges and clear all the previous bills.

Q4. Instead of canceling, is it possible to transfer the ownership of my Du or Etisalat internet?

Yes, if you don’t want to cancel the services completely, both service providers permit ownership transfers.