How to Cancel Du Subscription Easily in 2026

Anyone can cancel their Du subscription without hassle in the UAE. If you are looking to cancel your Du subscription, whether to cancel Du postpaid plan, stop your daily data bundles, or disconnect your internet services altogether, this guide will cover everything you need to know in one place.

Some residents of the UAE might search for how to cancel du subscription due to their relocation, need to change service providers, or simply want to reduce their services and costs. This includes cutting the service, uninstalling the internet, and returning the tools of service, plus a few other things.

This article outline the necessary steps to cancel your Du subscription. Aspects like, are there any pending documents, or documents to solve, are there any other existing issues, or other alternative routes to solve the matter before a final thought. Also, we will cover how to deactivate du daily data bundle.

4 Things to Know Before Cancelling the Subscription

You have to fulfill the few requirements of the services provider to cancel Du subscription. Either Du or Etisalat, both make sure that their clients settle account correctly to avoid future problems and loss. The following are the few points you need to consider for successful cancellation of a subscription.

– Unpaid Bills

To avoid delays, first clear all the pending payments.

This includes clearing any outstanding UAE traffic fines which could complicate your account closure.

– Contract Terms

Verify the duration of your contract. If you want to cancel before the completion of the contract, you may need to pay exit fees.

– Return of Device

You have to return the router or other devices to the services provider if they are part of the package.

– ID Verification

To cancel subscription, ID verification is important and for this purpose, you need Emirates ID.

– Type of Du Subscription:

There are different subscription plans available through Du such as prepaid services, postpaid services, home internet, and mobile plans. If you wish to deactivate services rather than cancel the entire account, you can deactivate du daily data bundle by calling *135*5#, or you may do so by the Du application. If you need to cancel the postpaid plan entirely, complete the rest of the steps outlined below.

Step-by-Step Instructions for Du Cancellation

To cancel Du services, you have four convenient methods. Choose based on your preference and situation. Below are detailed instructions for each cancellation method.

Method 1: Cancel Du Subscription Online (Du App or Website)

Step 1: Download the Du app from App Store/Google Play or visit du.ae
Step 2: Log in using your du mobile number and password
Step 3: Navigate to “My Account” → “Services” → “Manage Subscription”
Step 4: Select the service you want to cancel (Internet, Mobile, TV)
Step 5: Click “Request Cancellation” and choose your reason
Step 6: Review any outstanding bills or contract penalties
Step 7: Confirm cancellation and note your reference number
Step 8: You’ll receive a confirmation SMS within 24 hours

Note: If you only want to deactivate specific services like daily data bundles instead of full cancellation, go to “Manage Add-ons” and deactivate the bundle.

Method 2: Cancel Du Subscription via Customer Support

Step 1: Call Du customer service at 155 (available 24/7)
Step 2: Press 1 for English or 2 for Arabic
Step 3: Select option for “Account Cancellation”
Step 4: Provide your Emirates ID number and du account number for verification
Step 5: State your cancellation request clearly (specify if postpaid plan cancellation)
Step 6: The representative will inform you about:
– Outstanding bills to be paid
– Exit fees (if applicable)
– Equipment return process
– Final bill generation timeline
Step 7: Confirm your cancellation request
Step 8: Ask for email confirmation and reference number

Du Cancellation Number: 155 (toll-free from Du numbers)
Alternative Du Cancellation Number: +971 4 390 0155 (from other networks)

Method 3: Visit Du Store for In-Person Cancellation

Step 1: Locate your nearest Du store using the store locator at du.ae
Step 2: Bring required documents:
– Original Emirates ID
– Passport copy (for expats)
– Du account number
– Router/equipment (if returning)
Step 3: Take a token and wait for your turn
Step 4: Inform the customer service representative about cancellation
Step 5: They will check your account for:
– Contract status
– Pending bills
– Exit fees
Step 6: Pay all outstanding amounts
Step 7: Return equipment and get a return receipt
Step 8: Request written cancellation confirmation
Step 9: Your service will be disconnected within 48 hours

Method 4: Cancel Du Postpaid Plan via USSD Code (Quick Method)

For quick cancellation requests:
– Dial *135# from your Du number
– Select “Services”
– Choose “Cancel Plan” or “Deactivate Services”
– Follow on-screen prompts
– You’ll receive a confirmation call from Du customer service to complete the process

Note: This method initiates the request but may require follow-up verification.

How to Deactivate Du Daily Data Bundle Without Full Cancellation

If you don’t want to cancel your entire Du subscription but only want to stop recurring data charges, you can deactivate du daily data bundle separately:

Quick Deactivation via USSD:

Method A – For All Daily Data Bundles:
– Dial *135# from your Du mobile
– Select option 5 (Data Bundles)
– Select option 3 (Unsubscribe)
– Choose your daily data bundle
– Confirm deactivation
– You’ll receive confirmation SMS immediately

Method B – For Specific Daily Packages:
– Dial *135*6# to deactivate specific daily bundles (2 AED, 3 AED, 4 AED)
– Follow on-screen options
– Select your package to deactivate
– Confirm with option 1

Method C – For Daily Super Saver Bundle:
– Dial *135*7# to deactivate
– Confirm deactivation

Deactivate via Du App:

1. Open Du app and log in
2. Go to “My Usage” → “Add-ons”
3. Find “Daily Data Bundle”
4. Click “Deactivate Auto-Renewal”
5. Confirm deactivation

Deactivate via SMS:

– Send “STOP DATA” to 1355
– Wait for confirmation message

This is useful if you want to keep your Du number but stop automatic data bundle charges. Your main du subscription remains active.

Documents Required for Internet Subscription Cancellation

To start the internet subscription cancellation process, identity verification is required by both Du and Etisalat. Let’s discuss the documents you need to cancel your internet subscription without any problem.

• Original Emirates ID is compulsory.
  • If your Emirates ID is expired or about to expire, learn how to renew Emirates ID online before starting the cancellation process.
• A copy of a passport is needed if you are a non-resident.
• The registered phone number or account number is mandatory.

To avoid your request from being denied, make sure your documents are valid and updated.

Important: Before visiting a Du store for cancellation, ensure you know your Du number. If you’re unsure, dial *116# from your Du sim to check your du number instantly, or check the Du app under “My Account.”

7 Reasons to Cancel Du/ Etisalat Internet Subscription

You can cancel your internet subscription because of the following common reasons:

• You are moving to a different country or city.
• You want to switch to a better internet plan.
• You are experiencing problems with the current internet services.
• You are staying in UAE for temporary period and it’s about to end.
• You want to reduce your household expenses.
• You’re switching from Du to Etisalat through number porting
• You only need to cancel du postpaid plan but keep prepaid services

When you know the reason for cancellation, you are more likely to pick the best cancellation option, whether you need to disconnect straight away or want to transfer ownership.

Common Problems of Internet Subscription Cancellation

You may face some common problems while canceling an internet subscription. To avoid the challenges of subscription cancellation, let’s explore these issues and their solutions.

• Du cancellation can be blocked due to pending bills, so to avoid this problem, clear all the previous bills.
• Cancellation of subscription before the completion of the contract is another problem, so you have to pay exit fees to deal with this problem.
• Cancellation can be delayed because of no return of the device, so return any set-top boxes or routers on time if they are included in your plan.
• Incorrect contact information also leads to trouble in cancellations, so to avoid this problem, update your account information.

Du Cancellation Timeline

Understanding the cancellation timeline helps you plan better:

Day 1: Submit cancellation request through any method
Day 1-2: Du customer service may call to confirm and offer retention deals
Day 2-3: Service disconnection (if bills are cleared)
Day 5-7: Final bill generation
Day 7-10: Refund processing (if you have credit balance)
Day 30: Complete account closure

Important: If you’re under contract, the exit fee will appear on your final bill. For postpaid plan cancellations, you’ll receive a final invoice within 5-7 working days.

5 Tips to Make the Cancellation Process Easy and Quick

In this section, we will highlight the tips you can consider to cancel your Du subscription easily and cost-effectively:

• Always verify your contract period before asking for cancellation.
• Save copies of your invoices and receipts for cancellation requests.
• Equipment should be returned on schedule.
• Request a written cancellation confirmation.
• Before canceling entirely, look for the less expensive options.

Other Options to Avoid Complete Cancellation

You can even look for other options instead of cancelling your Etisalat or Du subscription completely. Let’s find out these options so you can take a well-informed decision.

Plan Downgrade to Cut Down Expense

You can opt for a less expensive plan.

Temporary Hold

If you’re travelling, then you can pause your service instead of cancelling it completely.

Ownership Transfer

If you’re moving to another city or country, you can transfer your subscription to someone else.

Switch to Etisalat Without Full Cancellation

Instead of canceling completely, you can port your Du number to Etisalat while keeping the same mobile number. This process (du to etisalat porting) takes 24-48 hours and allows you to switch providers without losing your contacts. Visit any Etisalat store with your Emirates ID to initiate porting.

Cancel Your Internet Subscription with Ease

In the UAE, canceling an internet plan can seem difficult at first, but it’s much simpler once you know how to do it. Gather your official documents, pay off your previous debts, and check your contract period, whether you want to cancel Du subscription or cancel Etisalat subscription. Stores, apps, websites, and customer support helplines all make your cancellation process easy and smooth.

 

FAQs

Q1. Is it possible to terminate a Du membership online?

Yes, you can cancel it directly through the Du mobile website and app.

Q2. What documents do I need to cancel an internet subscription in the UAE?

Your Emirates ID and account information are required. A copy of your passport may be needed as well.

Q3. Does canceling an Etisalat subscription require fees?

Yes, you need to pay exit charges and clear all the previous bills.

Q4. Instead of canceling, is it possible to transfer the ownership of my Du or Etisalat internet?

Yes, if you don’t want to cancel the services completely, both service providers permit ownership transfers.

Q5. How do I cancel my Du postpaid plan?

You can cancel your Du postpaid plan by calling 155, visiting a Du store, or using the Du app. Ensure all bills are paid and check for early termination fees if you’re still under contract.

Q6. What is the Du cancellation number?

The Du cancellation number is 155 (toll-free from Du). From other networks, call +971 4 390 0155. Customer service is available 24/7.

Q7. How can I deactivate Du daily data bundle without canceling my plan?

Dial *135# and navigate to data bundles, then select unsubscribe. Alternatively, send SMS “STOP DATA” to 1355

Q8. Can I port my number from Du to Etisalat instead of canceling?

Yes, you can transfer your Du number to Etisalat through the porting process. Visit an Etisalat store with your Emirates ID, and the transfer completes in 24-48 hours without losing your number.