Need to check your Etisalat balance quickly? Whether you’re on a prepaid or postpaid plan, checking your e& (formerly Etisalat) balance in the UAE takes just a few seconds. From USSD codes to mobile apps and SMS commands, multiple methods are available to help you monitor your credit, data usage, and remaining minutes.
In this comprehensive guide, you’ll discover 6 different ways for etisalat balance check including instant USSD codes, the e& UAE app, SMS methods, and online portals. All methods work for both Wasel prepaid customers and postpaid subscribers.
Quick Answer: Etisalat Balance Check
The fastest way to check your Etisalat balance depends on your plan type:
For Prepaid (Wasel): Dial *121# to see your main credit balance instantly.
For Postpaid: Dial *140#* to check your current bill and remaining benefits.
For Data Balance: Dial *170#* to check remaining data allowances.
No internet connection required—results appear within seconds.
Why Check Your Etisalat Balance Regularly?
Monitoring your Etisalat balance helps you:
- Avoid unexpected service interruptions due to insufficient credit.
- Track data usage to prevent overages and extra charges.
- Monitor call minutes and SMS allowances.
- Plan your recharge timing for prepaid customers.
- Verify postpaid bill amounts before payment.
- Identify unusual charges or unauthorized usage.
- Manage your monthly telecom budget effectively Regular balance checks ensure you stay connected without surprises.
6 Methods to Check Etisalat Balance in UAE
Method 1: USSD Codes – Fastest Etisalat Balance Check
USSD codes provide instant balance information without internet access. This is the most popular method for how to check etisalat balance quickly.
For Prepaid Customers (Wasel):
Check Main Credit Balance:
- Open your phone’s dialer
- Dial *121#
- Press call button
- Your main balance displays instantly on screen
- Shows credit amount and validity period
Advantages:
– Works without internet connection
– Instant results (under 3 seconds)
– Available 24/7
– Free service
– Works on all phone types
For Postpaid Customers:
Check Bill and Benefits:
- Open your phone’s dialer
- Dial *140#
- Press call button
- View current bill amount
- See remaining benefits (minutes, SMS, data)
Advantages:
– See complete account summary
– Check bill due date
– Monitor usage limits
– No app installation needed
Code to Check Etisalat Data Balance
Method A: Data Usage Check:
1. Dial *170#
2. Press call button
3. View remaining data in MB/GB
4. See data validity period
Method B: Complete Allowances:
1. Dial *101#
2. Press call button
3. View all remaining allowances:
– Data balance
– Call minutes
– SMS credits
– International minutes (if applicable)
When to use: Best for quick checks when you don’t have internet access or need instant information.
Method 2: e& UAE App – Detailed Balance Overview
The e& UAE app (formerly My Etisalat app) provides the most comprehensive view of your account with detailed breakdowns.
Step 1: Download the e& UAE app
– iOS: Download from App Store
– Android: Download from Google Play Store
Step 2: Install and open the app
Step 3: Log in using one of these methods:
– Your Etisalat mobile number + OTP verification
– UAE PASS (digital identity)
– Existing account credentials
Step 4: View your balance on home dashboard
– Main Balance (prepaid credit)
– Data Usage (remaining GB)
– Call Minutes (local and international)
– SMS Balance
– Bill Amount (postpaid)
Step 5: Access detailed reports
– Tap on any balance item for detailed breakdown
– View usage history
– Check validity dates
– See active packages
What You Can See:
For Prepaid:
– Current credit balance
– Last recharge amount and date
– Data usage (used vs remaining)
– Validity expiration date
– Active add-on packages
– Recharge history
For Postpaid:
– Current bill amount
– Payment due date
– Data usage percentage
– Remaining minutes and SMS
– Additional charges (if any)
– Previous bills
Advantages:
– Most detailed information
– Visual usage graphs
– Easy recharge option
– Manage services and packages
– View transaction history
– Enable usage alerts
– Pay bills directly
When to use: Best for comprehensive account management and when you want to see detailed usage patterns.
Method 3: SMS Commands for Balance Check
If you prefer text messages or don’t have internet access, SMS commands work perfectly for etisalat balance check.
For Postpaid Customers:
Check Overall Balance:
1. Open messaging app
2. Type: BAL
3. Send to: 170
4. Receive SMS with current bill amount and due date within seconds
Check Data Usage:
1. Open messaging app
2. Type: DATA
3. Send to: 1010
4. Receive SMS with remaining data balance
Check International Minutes:
1. Open messaging app
2. Type: USAGE
3. Send to: 1012
4. Receive SMS with international calling balance
For Prepaid Customers
Check Credit Balance:
1. Type: BC
2. Send to: 1012
3. Receive main balance via SMS
Advantages:
– No internet required
– Works on basic phones
– Simple commands
– Free service
– Keep SMS as balance record
When to use: Great alternative when USSD codes don’t work or you want a text record of your balance.
Method 4: e& Self-Care Online Portal
Access your complete account information through the e& website from any computer or mobile browser.
Step 1: Visit the official e& self-care portal at www.etisalat.ae
Step 2: Click “Login” or “My Account”
Step 3: Enter your credentials:
– Mobile number or account number
– Password or UAE PASS
Step 4: Navigate to dashboard
Step 5: View complete balance information:
– Current balance/bill
– Usage statistics
– Active services
– Payment history
– Download invoices
What’s Available:
– Monthly bill statements (postpaid)
– Detailed usage reports
– Service activation/deactivation
– Payment options
– Account settings management
– Purchase new packages
Advantages:
– Access from any device with internet
– Download bills and reports
– Detailed transaction history
– Manage multiple lines
– View past 12 months data
When to use: Best for detailed analysis, downloading bills, or managing services when at a computer.
Method 5: Call Customer Service 101
Etisalat customer support can provide your balance information via automated system or representative.
Step 1: Dial 101 from your Etisalat number (toll-free)
– From other networks: Call +971 4 390 0101
Step 2: Select language preference:
– Press 1 for Arabic
– Press 2 for English
Step 3: Choose from menu options:
– For automated balance inquiry: Follow voice prompts
– To speak with representative: Select appropriate option
Step 4: Listen to balance information:
– Prepaid: Main credit and validity
– Postpaid: Current bill amount and due date
Step 5: Request additional details if needed:
– Data usage breakdown
– International balance
– Active packages
Customer Service Hours:
– Automated system: 24/7
– Live representatives: 8 AM – 8 PM daily
Advantages:
– Personalized assistance
– Resolve issues simultaneously
– Get clarifications on charges
– Available in multiple languages
– Request detailed explanations
When to use: Best when you have questions about charges or need to resolve account issues while checking balance.
Method 6: Check Balance While Roaming Abroad
If you’re traveling outside the UAE, you can still check your Etisalat balance.
For Prepaid Users While Roaming:
Step 1: Ensure your phone is connected to a roaming network
Step 2: Dial +9714004121
– This is the international access number
– Standard international calling rates apply
Step 3: Follow voice prompts to check balance
Step 4: Listen to your credit balance and validity
Alternative Method:
– Use e& UAE app with mobile data or WiFi (free)
– Access e& self-care portal via browser (free)
Important Notes:
– USSD codes may not work on all international networks
– SMS commands might not function while roaming
– e& app is the best free option while traveling
– Turn on data roaming or use hotel WiFi for app access
When to use: Essential for managing your account while traveling internationally.
Understanding Different Etisalat Balance Types
Etisalat accounts have multiple balance types. Here’s what each means:
Main Balance (Prepaid)
– Your primary credit for calls, SMS, and data
– Used when bundle allowances run out
– Has validity period (usually 30-365 days)
– Displayed in AED
– Rechargeable anytime
Data Balance
– Internet usage allowance in MB or GB
– Separate from main credit
– Has own validity period
– Auto-renews or expires based on plan
– Code to check Etisalat data balance: *170#
Call Minutes Balance
– Remaining local call minutes
– May include international minutes
– Part of package or add-on
– Separate from main credit
– Usually monthly validity
SMS Balance
– Remaining text messages
– Local and/or international
– Included in most packages
– Resets monthly for postpaid
Bill Balance (Postpaid)
– Total amount due for current month
– Includes all services and extras
– Due date typically fixed monthly
– Includes VAT and other fees
Etisalat Balance Check for Different Account Types
For Wasel Prepaid Customers:
Primary Method: Dial *121#
What You’ll See:
– Main credit balance in AED
– Validity/expiry date
– Active package status
Best Practices:
– Check before validity expires
– Monitor for auto-recharge needs
– Track data usage separately using *170#
For Postpaid Customers:
Primary Method: Dial *140#
What You’ll See:
– Current month’s bill amount
– Due payment date
– Remaining allowances
Best Practices:
– Check weekly to avoid surprises
– Monitor usage near billing cycle end
– Set up auto-pay to avoid disconnection
For Business Accounts:
Primary Method: e& Business Portal or call 800 5800
Features:
– Multiple line management
– Detailed billing reports
– Corporate usage analytics
– Centralized payment options
Common Issues When Checking Etisalat Balance
Problem 1: USSD Code Not Working
Possible Causes & Solutions:
Cause: Network connectivity issues
– Solution: Wait and try again, or restart phone
Cause: USSD services disabled
– Solution: Check phone settings → Network → Enable USSD
Cause: Using wrong code for your plan type
– Solution: Prepaid use *121#, Postpaid use *140#
Cause: Dual SIM phone checking wrong SIM
– Solution: Ensure calling from Etisalat SIM slot
Alternative: Use e& app or SMS method instead
Problem 2: e& App Not Showing Balance
Solutions:
Check 1: Internet connection
– Enable mobile data or WiFi
– Try refreshing the app
Check 2: App update
– Update to latest version from app store
– Clear app cache (Settings → Apps → e& UAE → Clear Cache)
Check 3: Login issues
– Log out and log back in
– Reset password if needed
– Try UAE PASS login instead
Check 4: Account synchronization
– Pull down to refresh homepage
– Wait a few seconds for data to load
Problem 3: Incorrect Balance Showing
Possible Reasons:
Delayed Update:
– Recent recharge may take 5-10 minutes to reflect
– Recent usage updates every few minutes
– Wait and check again
Multiple Services:
– You might have multiple lines/accounts
– Verify you’re checking correct number
– Use *121# to confirm active number
Technical Glitch:
– App or system temporary issue
– Try alternative method (USSD or SMS)
– Contact 101 if persists
Problem 4: SMS Commands Not Working
Solutions:
Verify Command Format:
– Use exact text (BAL, DATA, USAGE)
– Send to correct shortcode
– Check for typos
Check SMS Service:
– Ensure SMS service is active
– Try sending regular SMS first
– Check if you have SMS balance (prepaid)
Network Issues:
– Retry after a few minutes
– Ensure good signal strength
– Use USSD code as alternative
Useful Etisalat USSD Codes Reference
Beyond balance checking, here are other helpful codes:
| Code | Purpose |
|---|---|
| *121# | Check prepaid balance (Wasel) |
| *140# | Check postpaid balance and usage |
| *170# | Check data balance |
| *101# | Check all allowances (data, minutes, SMS) |
| *135*9# | Check your Etisalat number |
| *135*30# | Check validity period |
| *170*3# | Subscribe to data packages| Code | Purpose | |
Save these codes for quick access to various Etisalat services.
Du vs Etisalat: Balance Checking Comparison
Both Du and Etisalat (e&) are major telecom providers in UAE. Here’s a quick comparison of their balance checking methods:
| Feature | Etisalat (e&) | Du |
|---|---|---|
| Prepaid Balance Code | *121# | *116# |
| Postpaid Balance Code | *140# | *135# |
| Data Balance Code | *170# or *101# | *135# (then select data) |
| Mobile App | e& UAE app | Du app |
| Customer Service | 101 | 155 |
| SMS Balance Check | BAL to 170 | BAL to 1355 |
| Number Check Code | *135*9# | *116# |
Key Differences between Etisalat and Du
Etisalat Advantages:
– More dedicated USSD codes
– Simpler balance check process
– Wider international roaming coverage
Du Advantages:
– Unified menu system (*135#)
– Often better prepaid packages
– Competitive pricing
Both providers offer reliable balance checking methods. Your choice depends on your current provider and plan.
Note: You can also check your Du number or learn how to cancel Du subscription through our related guides.
Understanding Etisalat Balance Validity
Prepaid Balance Validity
Your main balance has an expiry date that depends on recharge amount:
Typical Validity Periods:
– AED 5-30 recharge: 7-30 days validity
– AED 50-75 recharge: 60 days validity
– AED 100+ recharge: 90-120 days validity
– AED 200+ recharge: 180-365 days validity
Check Validity:
– Dial *121# to see expiry date
– View in e& app under “Balance Validity”
– Receive SMS notifications before expiry
What Happens When Expired:
– Unused balance forfeited
– Number may be deactivated (90 days without recharge)
– Cannot make calls or use data
– Can only receive calls briefly
Extend Validity:
– Recharge any amount
– Validity extends based on recharge amount
– Previous balance remains if still valid
Data Balance Validity
Data packages have separate validity:
Common Durations:
– Daily packages: 24 hours
– Weekly packages: 7 days
– Monthly packages: 30 days
– Tourist packages: 14-30 days
Auto-Renewal:
– Some packages auto-renew
– Charges from main balance
– Disable via *170# or e& app if unwanted
When You Need Professional Help
Contact Etisalat customer service at 101 if:
* Balance showing incorrectly despite multiple checks
* Unexpected charges appear on your account
* Cannot access any balance checking method
* Suspect unauthorized usage or fraud
* Need detailed explanation of charges
* Balance deducted without your knowledge
* Technical issues with e& app persist
* Need to recover old balance information
* Account locked or suspended
* Billing disputes or payment issues
Additional Support Channels:
– Visit Etisalat Customer Happiness Center
– Use live chat on e& website
– Email customer support via online portal
– Social media support (@etisalat on Twitter)
For more complex account management, visit the official e& support page for comprehensive assistance.
Conclusion: Stay Connected with Regular Balance Checks
Knowing how to check Etisalat balance is essential for every e& customer in UAE. Whether you’re using prepaid Wasel or postpaid services, multiple convenient methods ensure you always know your account status.
Quick Recap – Etisalat Balance Check Methods:
Fastest: Dial *121# (prepaid) or *140# (postpaid)
Most Detailed: Use e& UAE app for complete usage breakdown
Without Internet: Send SMS “BAL” to 170
While Traveling: Use e& app via WiFi or call +9714004121
Data Specific: Use code to check etisalat data balance (*170#)
Regular balance monitoring helps you avoid service interruptions, manage costs effectively, and make informed decisions about your telecom usage. With the methods outlined in this guide, you can check your balance anytime, anywhere—in just seconds.
Pro Tip: Save the most relevant USSD code (*121# or *140#) in your phone’s speed dial for instant access whenever needed. Set up balance alerts in the e& app to receive automatic notifications and never be caught off guard by low balance again.
Whether you’re managing personal or business accounts, these balance checking methods ensure you stay in control of your Etisalat services.
FAQs About Etisalat Balance Check
Q1. What is the code to check Etisalat balance?
For prepaid customers, dial *121# to check your main balance. For postpaid customers, dial *140# to view your current bill and remaining benefits. To check data balance specifically, dial *170# from your Etisalat number.
Q2. How do I check my Etisalat balance without internet?
You can check your Etisalat balance without internet by dialing *121# (prepaid) or *140# (postpaid) from your phone’s dialer. Alternatively, send SMS “BAL” to 170. Both methods work without any internet connection and are completely free.
Q3. What is the difference between *121# and *140#?
*121# is for prepaid (Wasel) customers to check main credit balance and validity period. *140# is for postpaid customers to check current month’s bill amount, due date, and remaining allowances. Use the code that matches your account type.
Q4. How can I check Etisalat data balance only?
To check only your data balance, dial *170# from your Etisalat number. This displays remaining data in MB or GB along with validity period. Alternatively, dial *101# to see all allowances including data, minutes, and SMS together.
Q5. Does checking Etisalat balance cost money?
No, checking your Etisalat balance is completely free. All USSD codes (*121#, *140#, *170#), SMS commands, the e& UAE app, and customer service calls to 101 are free of charge for all customers.
Q6. Can I check my Etisalat balance from another phone?
No, you cannot directly check your Etisalat balance from another phone using USSD or SMS methods. However, you can log into the e& UAE app or e& self-care website from any device using your account credentials to view your balance.
Q7. How do I check my Etisalat balance while abroad?
While traveling abroad, use the e& UAE app connected to WiFi or mobile data (free method), or call +9714004121 from your Etisalat number (international calling rates apply). USSD codes may not work on all international roaming networks.
Q8. What does “balance validity” mean for prepaid Etisalat?
Balance validity is the expiration date of your prepaid credit. After this date, unused balance is forfeited. Validity period depends on recharge amount—typically 7-365 days. Check validity by dialing *121# or viewing in the e& app.
Q9. Why is my Etisalat balance not updating after recharge?
Balance updates may take 5-10 minutes after recharge. If delay persists, restart your phone and check again using *121#. If still not updated after 30 minutes, contact Etisalat customer service at 101 with your recharge receipt.
Q10. How can I get SMS alerts for low Etisalat balance?
Enable balance alerts through the e& UAE app: Go to Settings → Notifications → Balance Alerts. Set your preferred threshold (e.g., AED 20) and choose notification method (SMS, push notification, or email). You’ll receive automatic alerts when balance drops below your set amount.
